Why I will no longer deal with "Photolab.ca"

  


Photolab.ca,  an online name for Fujifilm Canada Inc. at 600 Suffolk Ct. Mississauga has to be the worst lab I have dealt with in years, or least their customer service certainly is.  They conduct business through Loblaws Inc. and their various stores.

In Dec. of 2020 Frances wanted another 24x36" print done . We had a few of these done in previous years with problems. A photo was selected.  The file examined both on computer and sent over to larger than target size on the TV.  All looked good.  

Weeks later the grocery stored called.  The print was in.  Brought it home, unwrapped and LUNCH BAG LET DOWN!!!.  How or why they did it, the sharpness of the image was much reduced from the original.

Even put the image back up on the TV and yes,  the print looked like crap.

Photolab.ca says they guarantee their work.  We wrapped the print up and back to the store... No... the store only acts as an agent,  about the same as if I had gotten it shipped to me via. Canada Post.  No return without written authorization from Photolab.ca!   We sent emails, spend forever on their phone number with no response.

Frances tried Loblaw's customer service.  No... Not their problem.

Frances finally got an email from Photolab.ca after some number of weeks,  their response, we somehow had to prove they were in error.  I could spend a hour or two taking photos of sections of the bad print and placing that with a sections from the original file.  

But why, I see what they are doing,  They have no intention of fixing the problem.  They could just keep putting us off for months.  I decided it was not worth the effort.  It cost us about $100 to learn this.  

We will never use PhotoLab.ca every again.  Lesson learned.


Popular posts from this blog

The Demolition of the Bogdon and Gross Plant, Walkerton

Image
  Over the last few weeks we have been walking over the site of the old Bogdon and Gross furniture factory, which is being demolished to make way for another sub-division. Originally built in the late 1890's by the Knechtel Furniture Co.,  It operated until 1934, closing during the great depression.  Purchased by Bogdon and Gross in 1938. They operated a furniture manufacturing operation until 2017 when it closed and has sat empty since.   A fire in 2020 caused some damage and a permit was issued for the demolition.  I am posting photos taken (usually just with a cell phone) showing the events and the changing landscape. Old photo of plant from the internet archives  Satellite image from google earth before anything happened     2021 02 20 before destruction   2021 02 24 still no changes 2021 03 11 Work has started     Fencing has been put up to keep people out.   Keep an eye on that rail car to right of building. it is sort of an anchor point  2021 03 13  2021 03 15 The rail car i
Read more

Using the Histogram to get the best exposure

Image
  Y our DSLR has a very powerful exposure meter on it, but it also has a useful feature to go beyond simple metering. When you review a photo on you screen and you press INFO it should show a histogram similar to the image at the top.  In the case of Canon camera,  the more to the left the darker the image, the more to right the lighter the image.  This eliminates any errors or failure of the rear screen viewer to render the image properly, particularly in difficult to view lighting. To do so, take a test photo of your subject and look at the histogram.  Now if it is too dark, adjust exposure compensation a click or two brighter and take another,  review the histogram.  The intent is to just get the right most area of the graph just at, but not against the right limit.  The example at the right above for Bright Image shows too much bright, that is, information in your photo is be bleached out, and no amount of post-processing can fix it.  On the other hand, the Dark Image sample could
Read more